Terms & Conditions

Welcome to Hitakshi Handicrafts! By accessing or using our website, https://hitakshihandicrafts.com/, and purchasing products from us, you agree to be bound by the following comprehensive terms and conditions. Please read them thoroughly before proceeding with any transaction.

1. Product Information & Representation

At Hitakshi Handicrafts, we are committed to showcasing our unique, often handcrafted, products with the utmost accuracy and integrity. However, due to the inherent nature of handmade items and digital display variations, please be aware of the following:

• 1.1. The Essence of Handmade Products: Many of the treasures you find on our website are lovingly crafted by hand. This beautiful artisanal process means that no two items are exactly identical. You should anticipate slight, charming variations in:

  • Colour: While we exert considerable effort to capture and display the true colours of our products, the actual colours you perceive will depend on your specific monitor or device settings. Differences in screen calibration mean we cannot guarantee that your display will perfectly reflect the actual product colour.
  • Design & Pattern: Hand-painted designs, hand-stitched patterns, or hand-carved details may exhibit minor variations in placement, scale, or intricacy compared to the product images. These subtle differences are a testament to the artisan’s individual touch and the unique character of each piece.
  • Size & Dimensions: While we provide approximate dimensions, minor deviations (typically within a tolerance of ±5%) in size, weight, or shape can occur. This is a natural consequence of the manual creation process and should not be considered a defect.
  • Finish & Texture: The finish of a handmade item may have slight imperfections, natural blemishes in materials (like wood grain, fabric weave, or clay textures), or variations in surface smoothness. These are intrinsic to the material and the handmade process, enhancing the item’s authenticity and appeal. We firmly believe these minor discrepancies contribute to the individuality and authentic charm of each handcrafted piece. They are not considered manufacturing defects or grounds for return, but rather indicators of genuine artisanal work.

• 1.2. Product Descriptions: We strive to provide clear, concise, and comprehensive descriptions for all our products, detailing materials used, dimensions, origin, and any specific care instructions. We advise you to read these descriptions carefully before making a purchase to ensure the product meets your expectations.

• 1.3. Product Availability: All products displayed on our website are subject to availability. Our inventory is updated regularly, but due to the unique nature of handmade items and potential high demand, there may be rare instances where a product ordered is no longer available, or its production may take longer than anticipated. In such a scenario, we will notify you promptly within 2 business days of your order placement. We will then offer you the option to:

  • Select an alternative product of equivalent value.
  • Wait for the product to be restocked or crafted (with an estimated timeframe).
  • Receive a full refund for the unavailable item.

• 1.4. Pricing Accuracy: While we take great care to ensure all prices listed on our website are accurate, errors may occasionally occur. If we discover an error in the price of an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and issue a full refund. All prices are listed in Indian Rupees (INR) and include applicable Goods and Services Tax (GST) unless otherwise stated. Shipping charges, if any, will be calculated and added at checkout.